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Old 06-29-2007
Tess's Avatar
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Default Defining your *ideal* client
If I told you that there is an unlimited number of *ideal* clients out there just waiting to work with you you might think I'm nuts BUT, it's the absolute truth.
If you're having a hard time finding the clients who pay on time, who are happy to pay your set rates, who have fun and challenging projects for you to get involved in, who are a *joy* to work with - or even ANY clients at ALL - you may think they simply don't exist or have all been contracted with by OTHER VA's...but the reality is - they're there, just waiting for *you* to sell your wonderful self and services to them.

You haven't found them yet because you haven't *defined* them yet.

It makes perfect sense, really...when you think about it - how can you find something if you don't really have a good solid sense of just *what* it is you're looking for?

You don't go to the grocery store with a dinner party for 8 in mind and blindly walk the aisles tossing random goods into the cart, do you?
Of course not!
You make a LIST of what you need, you read recipes, you plan a menu built on taste, aesthetics, palate - you plan it all the way down to the bottle of wine (are you serving fish or vegetarian? white or red?), the table settings and the appetizers. You envision a perfect evening, and do everything you can to make that happen.

So why would you handle building your clientele any other way?

Too many VA's get caught in the trap of blindly trolling for clients on Craigslist or freelance websites without a complete and well thought out idea of what it is they want in a client relationship. And what do you get for your efforts - sending countless emails to prospective projects and clients you know little or nothing about; basing your inquiries on hours required per week or rate offered per hour?
You end up either not getting the gig or getting a gig that doesn't fulfill your innate individual purpose.

Is the number of hours per week a client needs you or the dollars per hour they're willing to pay *really* the be all and end all of what you do? Does ALL that you have to offer as a professional VA really come down to hours and dollars?

I hardly think so - and neither should you.
You are a professional and you've got an unlimited supply of talent, energy, intelligence, invention, ingenuity, creativity...this list is really ENDLESS! What you bring to the table is worth so much more than breaking it all down to dollars and cents.

Now I understand it's tempting to do so, to pursue clients blindly - especially when you're first getting started. I mean, who doesn't want to fill their potential 40+ hours per week with anything and everything they can get their hands on?
Well...I for one, don't.
I want to work on projects that bring joy and growth into my practice and my personal human experience.
I want to work with clients who respect my position in their growing business, who understand the value of what I do and are not only happy to pay their invoices but pay on time and with a sincere 'thank you!'
I want to work in an environment that honors who I am and allows me to shine. (THIS list is endless too!)

And because I've made this list for myself (it's at least two pages long at this point and gets longer every month as I constantly revisit it to revise, edit, and add to it) I'm able to see right away if a potential client, job, project, or contract is a good fit for me - and I pursue those that resonate with and reflect the major points on my LIST.
It isn't just about skills and hourly rate of pay - it's about fulfilling my desire to do work that I LOVE . Because when I'm doing work that I LOVE the end result is 200 times better and more productive for both me and my client.

I *don't* take every single job that comes my way - because in the end the biggest value for me as a VA is in the longevity of the working relationship.
And if I'm not going to be happy working on that project or with that client over the *long haul* then the return on MY investment just isn't worth it.

It PAYS to take the time to write out your own recipe for success - starting with defining your ideal client.

Make that 'shopping list' - focus it on your future-certain clientele and write down ALL of the behaviors, philosophies, ideas, energies, interactions, and general qualities you see your IDEAL client possessing and bringing into your experience.
Use your imagination to come up with all the things that make you happy, let you shine, and help you to grow!
What industry is your ideal client involved in?
What kinds of projects thrill you, challenge you and inspire you?
Ask yourself all the questions you can think of, for now, and then grab a sheet of paper and start brainstorming the answers - it's OK if it doesn't all come to you at once - like I said, I'm STILL adding to my list and always will be. As we encounter new experiences and learn from them we are able to fine tune our vision of the ideal client...but start now - start with the top five things that will make you happy in your practice (in terms of your relationship to your clients). Meditate on these five things; really think about why they are important and add notes to your list as you go so that you're always in the process of tuning up that vision.
Title the list 'My Ideal Client' and set your intention to fill your practice with clients who fulfill these qualities.

Don't add things that you *don't* want to the list - no sense giving any energy to something negative. If you want to write 'doesn't send X type of projects' write the opposite instead, focusing on the POSITIVE version of the same thing. Write: 'DOES send Y type of projects'. The power of positive thinking is much greater than you realize, and when you set your positive intention, the universe can and will assist you in fulfilling what it is you want.

THEN when you're out there scouting for prospects you'll have your 'shopping list' in mind - you'll no longer be casting your line without direction and will be sending focused energy and intention toward what you DO want in your practice. Treat your clientele like any other important 'event' in your life - envision that perfect working relationship, WRITE IT DOWN (make it more tangible by creating that SHOPPING LIST) and *expect* it - you'll be surprised at how fast the things you've 'asked for' on that shopping list start to manifest in your business - and you'll be a much more successful VA because of it!
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Old 06-29-2007
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As usual, great tips Tess!

Just this morning i was meditating on my ideal clients and your post will help me be more specific about what i want.

Thanks!
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Old 06-30-2007
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What a great reminder of this truth!
I firmly believe in the power of positive thinking and this article has really inspired me to start applying it twofold to my efforts at creating the life and business I want.
Three cheers for manifestation and intention!
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Old 07-07-2007
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I totally believe in crafting a vision to meditate on - you can say what you want about 'airy fairy' ideas but I've done it and it really works!
Once you realize you're directly connected to this amazing energy (call it whatever you like: God, the universe, or just plain energy) you also realize your potential for creation is limitless, and it all starts with a little imagination, a lot of faith, and some good old fashioned daydreaming
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Old 07-07-2007
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Tess.. you evoke what a VA should be!! So glad to have you around.. Especially as I began my search to build more clients.. I agree whole heartedly with everything you said!!! You are a wealth of info, my friend!!
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Old 03-01-2008
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Default Re: Defining your *ideal* client
Thanks Jackie! I'm so glad you liked the post!
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Old 03-01-2008
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Hey Tess,

You took the words right out of my mouth!!! I couldn't agree more. I've been re-evaluating my ideal client for the last week. I've been working with the same kind of clients for the past two years and there are some things that just aren't working for me anymore. I am now building a whole new LIST from scratch and looking for what really brings me joy now! As I re-evaluate, I was forgetting the part about how I want my clients to "be" with me in our relationship. That is SO important. It's NOT just about whether they are willing to pay, it's also about what kind of relationship I want myself and my company to have with them.

Woo hoo!! Going off to dig deep and get really picky.

Create a great day!
Kristen
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Old 03-01-2008
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Default Re: Defining your *ideal* client
Exactly! I really like the phrase you used "...how I want my clients to "be" with me in our relationship" - and it really is just that, a realtionship - and a pretty primary one at that when you consider how often and how intimately we interact with our clients for months, often years at a time.
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Old 03-02-2008
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Default Re: Defining your *ideal* client
Tess what a marvelous piece of writing. Thanks so much. You are beautifully creative - and your challenges are so smart, on target every time! How do u do it?
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Old 03-02-2008
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Default Re: Defining your *ideal* client
thanks for the great tips
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Old 03-20-2008
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Default Re: Defining your *ideal* client
Excellent thread, Tess! I enjoyed reading it and I agree with what you said.
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Old 02-27-2010
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Default Re: Defining your *ideal* client
yes great idea! I do this for myself so why not make a list for the "perfect clients" that I am looking for. & You are right about thinking positive... the universe does open up and happy things happen!
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Old 02-27-2010
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Default Re: Defining your *ideal* client
Tess, thank you so much. I'm printing this off and keeping it as a reminder. When we start out we take on anyone and usually pay dearly for it in terms of headaches and aggravation. Working the Wizard as a sideline since the early 80s I've fired 3 but I wasn't dependant on the income at the time and can understand why newbies put up with things in the beginning.

I've had a tiny client for about 3 years who pops up a couple of times a year with very small things. About a year ago he tossed me something that was graphic design, which I don't do - her was desperate (or so he said). I gave it a shot (bad me, should have said no) and suggested he get a graphic designer. Well, his GD was ill (uhuh, and charges much more than I do). I didn't bill him for it as it was beyond me and he promised a referral, which didn't happen.

A few weeks ago he emailed asking if there was a way to link Excel spreadsheets for a survey he was thinking of doing. "Don't research it, I know the code but can't remember". I replied that I was taking a few months off (true) and suggested he use Survey Monkey. The response was a terse "Enjoy your time off, thanks".

Basically I've fired him and if he contacts me again he'll get a "sorry, I'm fully booked". His few dollars a year was nothing to me, but it was the principle of being used and firing him felt soooo good.

Lynne
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Old 02-28-2010
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Default Re: Defining your *ideal* client
I love the fact that I can just jump in and get something that can use - maybe not now but sometime. This is great!
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