We've not had an official written customer service policy to date. However, recently we've realized that clients don't always communication their expectations as clearly as we would like. So in a way that we hope is humorous, we decided to post a 'Customer Service Policy' and announce it to everyone.

We'd love to hear what you think of it. It's found at my website here.

Do you have some sort of customer service policy in place?

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Sue L Canfield
AwesomeAssistant.info
My Blog

Sue, I got a big kick out of reading this and think it's great! I always love finding business websites and marketing materials that approach traditional things like a customer service policy or mission statement with a sense of humor. Nice job!

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Sue - It's fun, but murky IMO, and a 'policy' should really be crystal clear. Maybe it's easier in the end to take all the responsibility yourself, and not expect the customer will tell you anything unless you ask them. And then, of course, don't do anything you haven't expressly asked about first.

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Mary H. Ruth/Virtual Writing & Communications
http://www.writingVA.com

Sue, I realized I didn't answer your other question about our own customer service policy - and truth be told, we don't have one. We have plenty of business policies but haven't adapted anything in this direction. I think because we're on a referral-only basis I've not put much more thought into it than assuring our clients through our daily interactions and delivered projects that their business growth and success is our priority and that we'll do whatever we can to help make that happen. I really like what you did here - reading it as a potential client I absolutely get that it's a lighthearted approach to explaining how you interact with your clients as a general rule.

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Very creative Sue! How long have you been in business for?

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Sarah Mosure