Finding and Keeping Clients

Discuss how and where to find clients as well as creating and maintaining exceptional client relationships, identifying ideal clients, and more.

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    #21 (permalink)  
Old 06-28-2012
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Default Re: Top 3 Phrases to Scare off Clients (and you might be surprised!) - The Brainy Gal Blog
I absolutely agree with your statement. Thank you for sharing.
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    #22 (permalink)  
Old 06-28-2012
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Default Re: Top 3 Phrases to Scare off Clients (and you might be surprised!) - The Brainy Gal Blog
I absolutely agree with your statement. I have been an Administrative Assistant for 15 years in the corporate world. I understand the importance of professionalism. It gives people a good impression when you are professional. When you are unprofessional, it makes people question your integrity and quality of work. It bothers me when I am unprofessional so I try my best to maintain professional even with clients that have become friends.
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    #23 (permalink)  
Old 07-11-2012
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Default Re: Top 3 Phrases to Scare off Clients (and you might be surprised!) - The Brainy Gal Blog
Guilty here! I'll be going over the wording again on my website and see if I can tweak it. I've never thought about it being an issue.
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    #24 (permalink)  
Old 08-17-2012
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Default Re: Top 3 Phrases to Scare off Clients (and you might be surprised!) - The Brainy Gal Blog
Thanks Pam and Lisa - you've inspired me to look over my site and see if anything needs to be rewritten.
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Old 08-20-2012
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Default Re: Top 3 Phrases to Scare off Clients (and you might be surprised!) - The Brainy Gal Blog
hmmm I think I need to change my website during this week, my 60 second presentation, tweets or and facebook and every other type of social media I use! Wow that could explain so much with regards to response to my various marketing campaigns. Thank you.
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    #26 (permalink)  
Old 08-21-2012
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Lightbulb Re: Top 3 Phrases to Scare off Clients (and you might be surprised!) - The Brainy Gal Blog
Originally Posted by leedrozak View Post
Great article Lisa, what a conversation starter. I do advertise that you do not need to pay for office space, vacation, etc. however I list them under costs savings to you the client and then again in the FAQ section of my site so that if you are new to working with a VA then here are some benefits.

I too was guilty of these things when I first started. The industry was new and the items needed to be explained. That does not mean that it could not be worded in such a way as to devalue my services so I decided to rework that information. Lets face it people do want to hire us to do "mundane" tasks that they cannot do efficiently or effectively. So let us let them know that we can do those but in a way that does not sound so bad.

I loath the one hour for free. If you want people to give you a try out then offer them a discounted package. I offer a getting to know you package where you get 5 hours for the price of 4 and no contract required however I do have a basic agreement that outlines the terms without all the legal jargon. If you offer one hour for free then people are just going to use you for one hour and move on to the next one hour free deal.

I also agree about the doctor, lawyer comparison however I feel that this is pitting apples against oranges. Those professions are long established while virtual assistance as office and business support is still new in the game. Thankfully it has been pushed to the forefront over the last couple years but people equate the profession with office help and support so you need to let them know the reasoning that it just makes sense to get the help you need without all the headaches of traditional employees.

I am all for holding our profession in the highest esteem possible but I believe that sometimes we try to justify our rates with the profession instead of justifying our rates based on quality and experience. Some people think VA is now a dirty word. I refer to myself as a business and administrative consultant as well as a VA. Not because I do not want to be called a VA but because much of my business is working with clients to set in place process and procedures and streamlining functions beforehand.
Lee, I like the idea of getting x amount of hours for the price of y. Do you mind if I come up with something similar? I have been to websites of (or worked with) a lot of VAs in Australia and I know it's not something we typically offer though I see a lot of merit in it.

I like the reference of a Business and Administrative COnsultant too. Yes I am a VA, I do help with the day to day tasks but a majority of my clients want me to help them streamline their processes so their business can run more efficiently. That can be anything from creating a welcome pack or an operations manual or a survey for new clients to fillout to brainstorming and implementing marketing and advertising ideas. Sometimes it's even researching and reviewing their pricing. I feel like I am more a consultant so while I want to educate people on Virtual Assistance I feel 'Consultant' fits me more.

Also, I am going to take the advice and 'play down' the 'cost effective' and 'mundane tasks' because lets face it EVERYONE says that. It's tired. It's boring and it really does make us seem like we are underselling ourselves.

My site is getting a complete overhaul. I'm going to mention it in passing (the cost comparison) but what I am really going to selling is my skills, diverse as they are, the quality of my work, my availability (as I can be available outside of business hours with prior arrangement) and things like that. I'm going to start seeing myself more as an 'investment' than 'hired administrative help'. I am worthy of the price I charge so I need to start acting like it I guess!
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    #27 (permalink)  
Old 08-24-2012
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Default Re: Top 3 Phrases to Scare off Clients (and you might be surprised!) - The Brainy Gal Blog
This is GREAT info!

Thanks,

Anne
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    #28 (permalink)  
Old 05-09-2013
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Default Re: Top 3 Phrases to Scare off Clients (and you might be surprised!) - The Brainy Gal Blog
I'm working on setting up my first website as a VA and this was VERY helpful.

Thank you!
Kate
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    #29 (permalink)  
Old 05-09-2013
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Default Re: Top 3 Phrases to Scare off Clients (and you might be surprised!) - The Brainy Gal Blog
Great article! I was guilty of this as well, but have realized as I've grown that clients put more value on someone who values their own services. Thanks for this reminder, as I begin expanding and growing my business from part time to full time this is a great reminder!
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    #30 (permalink)  
Old 05-10-2013
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Default Re: Top 3 Phrases to Scare off Clients (and you might be surprised!) - The Brainy Gal Blog
Excellent points in this article!
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    #31 (permalink)  
Old 05-10-2013
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Default Re: Top 3 Phrases to Scare off Clients (and you might be surprised!) - The Brainy Gal Blog
Glad this article link has come around again. I missed it the first time.
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    #32 (permalink)  
Old 05-11-2013
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Default Re: Top 3 Phrases to Scare off Clients (and you might be surprised!) - The Brainy Gal Blog
Thank you so much! I am pulling up my website now to make sure these 3 are not in my content. Wow! great information.
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    #33 (permalink)  
Old 09-20-2013
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Default Re: Top 3 Phrases to Scare off Clients (and you might be surprised!) - The Brainy Gal Blog
Originally Posted by The Perfect Word View Post
Maryann, I agree completely. Everybody knows that the fees for physicians and attorneys include these things; they don't necessarily know that for VAs. (Most don't even know what a VA is...LOL!)

I understand what you're saying, Lisa, but when I mention these things I'm doing it as a selling point, showing the positive comparison to an in-house admin assistant or transcriptionist, not to a physician or attorney. I'm pointing out the advantages of having an VA instead of an in-house employee, which includes the vacation, sick days, equipment, insurance, etc. (Plus I think it re-emphasizes the fact that we will not be their employee, but a subcontractor.)

I definitely agree we need to be professional in how we word things (definitely don't say we do mundane work!), but I don't see a problem at all with mentioning these positives of a VA over an in-house admin assistant, or listing our prices.
Totally agree with Pam here. I think it IS important to emphasize the benefits of a VA by outlining the difference between an independent contractor and an employee.
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    #34 (permalink)  
Old 09-30-2013
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Default Re: Top 3 Phrases to Scare off Clients (and you might be surprised!) - The Brainy Gal Blog
Great information and I do agree that we have to educate people we speak to. When I go to events other business people that I speak with think I am just a personal assistant and think my time will be only to them. I have to let them know that I'm an administrative consultant and that I work with many clients and not just one. If you don't educate others on what you do, they will assume you are just an assistant or won't take what you seriously. It's up to you to educate and share with others about who you are, what you do and how you can help others in your business.
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    #35 (permalink)  
Old 10-01-2013
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Default Re: Top 3 Phrases to Scare off Clients (and you might be surprised!) - The Brainy Gal Blog
LOL- GUILTY! whodda thunk?? Thanks for the insight. Great article.
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    #36 (permalink)  
Old 10-01-2013
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Default Re: Top 3 Phrases to Scare off Clients (and you might be surprised!) - The Brainy Gal Blog
This was a very interesting discussion. I'm so glad I read this! To me, the most important point is that we need to value ourselves and the services that we offer as VA's - as well as make sure we keep the VA community held in high regard.

Thanks everyone for sharing your insights. It's definitely given me a lot to think about!
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    #37 (permalink)  
Old 10-02-2013
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Default Re: Top 3 Phrases to Scare off Clients (and you might be surprised!) - The Brainy Gal Blog
Great advice, Lisa. Thank you very much!
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