Finding and Keeping Clients

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Old 05-03-2012
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Default Potential client asked for my resume?
Hi All,

How do you handle a potential client that has asked for your resume? I can understand that he wants to see my experience but I also want to educate him that I am not an employee (one doesn't ask for a resume when you hire a marketing company or a plumber).

And what is the best way to present your experience?
I have none in the VA world itself but have great experience as a EA/PA/AA

Thanks,

Tam
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Old 05-03-2012
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Default Re: Potential client asked for my resume?
This was actually addressed in another post on here almost word for word. The answers were that you are a business owner, not an employee, you should say no.
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Old 05-03-2012
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Default Re: Potential client asked for my resume?
Thanks, I will go searching for that post
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Old 05-03-2012
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Default Re: Potential client asked for my resume?
Hi Tam,

This question has been addresses on VAF as Proxor mentioned.

Here's one such link but there are others http://www.virtualassistantforums.co...g-resume-22522

To save you time waiting for responses feel free to use the search feature which is located in the upper right corner of this page.

Also you may wish to check out varying categories where you can find answers to these questions such as General Client Relations and New Client Best Practices.

Some VAs are OK with using resumes but others, such as myself feel that this is an employer-employee document. I always refer potential clients to my testimonials and if they push the matter further, I will offer a reference but that is rare.

A red flag for this client is that they may not fully understand what a virtual assistant does and the value they provide to a business. They may not understand that we are business owners and therefore, in some cases may treat a VA as a subordinate as opposed to a partner.

Good luck!

Janine
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Old 06-17-2012
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Default Re: Potential client asked for my resume?
I recently had a similar thing happen too. While he didn't use the word resume he asked for references and a brief background of me. I sent him links to my LinkedIn profile and my About Me story on my website. And then I never heard back from him. Sheesh...his loss.

JennK
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Old 06-17-2012
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Default Re: Potential client asked for my resume?
What I did was introduced myself and talked about my past experiences in my "About" page on my website. If someone asks for a resume, I'll refer them to that page.
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Old 06-28-2012
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Default Re: Potential client asked for my resume?
This is a red flag, because (1) you're NOT an employee, and (2) see number one. A resume is used when you want to apply for a job. I'd look at a hairdresser like she's nuts if she pulls out her resume listing her qualifications. You are not an employee; you're an independent contractor that is offering administrative services. I think what it is is that these clients are getting virtual assistant mixed up with administrative assistant or telecommuting. Kindly refer your client to your e-sources, such as your webpage, blog, LinkedIn site, etc.
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Old 06-28-2012
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Default Re: Potential client asked for my resume?
This is a "touchy" subject on this forum. Personally I am fine if a PC asks for my resume. I pick my battles and this is just isn't one of those issues that I really think is worth arguing over. Since we are virtual and the PC normally never meets us they just want something that makes them feel better about our qualifications.

And resumes are not just for employees as some others state. I have financial clients who get resumes from potential investors. They want to get a solid understanding of whom they are going into business with. I think this is the same idea when a PC asks a VA for a resume. Even if they FULLY understand the business relationship between a client and VA they still want to know with whom they are conducting business. It is just a good business practice.

Generally I initially start by having a PC view my profile on my website and do not volunteer my resume. However, if they still ask for a resume then I send them one. No big deal. It is only a big deal if we make it one. The PC is generally not trying to undervalue the VA or piss us off, they are just protecting a business investment.

Just my two cents. Ultimately it is a personal preference of each individual VA. If you are uncomfortable sending a resume, then don't. If it does not bother you then send it. It is your business and therefore your choice.

Best of Luck,

Julie
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Old 06-29-2012
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Default Re: Potential client asked for my resume?
When you see stories online of clients who have not been well served by supposed professional VAs I guess you can see where they are coming from. Personally I think it's important to have testimonials on your website, or your LinkedIn profile or wherever so that potential clients can see what others think of your abilities. The more you can put 'about you' on your website the better in that regard. Even if it's a bio of sorts. Clients like to feel confident about the person they wish to engage. And, of course, word-of-mouth referrals work a treat - you're less likely to be asked for that kind of information if someone else refers you.
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Old 06-29-2012
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Default Re: Potential client asked for my resume?
Although I have testimonials on my website, I personally have no problem providing a CV. As my target market is lawyers/attorneys, the fact that I have 30 years' experience covering various areas of law and have worked with some of the giant law firms, is to my advantage.

I guess you have to weigh up whether the experience you can show in a CV is to your advantage or not when dealing with prospective clients in your chosen niche.

Lynne
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Old 06-29-2012
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Default Re: Potential client asked for my resume?
Absolutely Lynne and it does depend on the type of client too. I've not had to supply one at all and I work for different client types. But for all that, I have had to provide background experience in different fields for some clients - just not a CV.
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