Determining Your Services

What kinds of services do virtual assistants offer? Discuss the endless possibilities here.

Forum Sponsor (Advertise with us)
Reply
 
Thread Tools Display Modes
    #1 (permalink)  
Old 07-17-2012
New Member
Company name: Auctus Virtual Assistants
 
Join Date: Jul 2012
Location: Chicago, IL
Posts: 32
Contact this virtual assistant on LinkedIn
Default Reception work - how does a VA do this?
I know many VA's do reception work and am wondering how they accomplish this, especially if they have several clients wanting this service. I'm guessing they have a special phone system so that they can see which company is being called as well as several lines to accommodate multiple calls. Would love to hear from those who are already doing this!
Reply With Quote
    #2 (permalink)  
Old 07-19-2012
LeeDrozak's Avatar
Community Leader
Company name: Lee Drozak Biz
 
Join Date: Aug 2008
Location: Western Pennsylvania
Posts: 3,302
Blog Entries: 13
Send a message via Skype™ to LeeDrozak
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn Find this virtual assistant on Google+ Find this virtual assistant on YouTube
Default Re: Reception work - how does a VA do this?
I do not provide this type of service however I would think that the client may have their own phone service which they use. You may also want to check out some popular ones such as RingCentral, Grasshopper or even Google Voice (for solos) that you could recommend to them.

You may also want to check out DaVinci virtual office which provides this service to many clients.
__________________
Lee Drozak
WHY GO IT ALONE?... I am here to help you get unstuck.
Reply With Quote
    #3 (permalink)  
Old 07-24-2012
New Member
Company name: Auctus Virtual Assistants
 
Join Date: Jul 2012
Location: Chicago, IL
Posts: 32
Contact this virtual assistant on LinkedIn
Default Re: Reception work - how does a VA do this?
Thanks for the info, Lee. I'll be checking out all of the resources you suggested!
Reply With Quote
    #4 (permalink)  
Old 07-24-2012
Contributing Member
Company name: 24 Hour Virtual Professional
 
Join Date: Sep 2011
Location: Vallejo, CA
Posts: 105
Default Re: Reception work - how does a VA do this?
I've been curious of the answer to this question as well. I'm sure there must be a post here on the forum that addresses this. In the meantime, I will check out all the resources listed as well.

Thanks
Reply With Quote
    #5 (permalink)  
Old 08-13-2012
My Virtual Me's Avatar
Contributing Member
Company name: My Virtual Me
 
Join Date: Nov 2011
Location: Melbourne, Victoria, Aust
Posts: 113
Send a message via Skype™ to My Virtual Me
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn
Default Re: Reception work - how does a VA do this?
DaVinci Virtual doesn't explain much information - but it would be good to hear from VA's that actually provide this service.
__________________
Alice - My Virtual Me
info@myvirtualme.net | www.myvirtualme.net
Reply With Quote
    #6 (permalink)  
Old 08-14-2012
Contributing Member
Company name: TinaTheVA
 
Join Date: Jun 2012
Location: Metro Atlanta, GA
Posts: 171
Follow this virtual assistant on Twitter
Default Re: Reception work - how does a VA do this?
Hi,

Receptionist work is tricky; even if it's the only service someone offers and especially if there's only one (1) person in the company.

Unless you have someone that will pay you for say 4 hours as opposed to "per call" it's not worth it to me. Most people want you to "be available" for those 4 hours, but only want to pay you "per call"...not equitable.

And you would also need to get an agreement that some calls 'may' go to voicemail if you have more than 1 client because (for me) it's be difficult to stop and start other tasks to answer calls and since I track time, it's even more difficult to do.

That being said...Something like Google Voice would work well though since it shows the number that was called on Caller ID as opposed to the number calling (and works on land-lines and cell phones).

Also, a lot of the standard phone companies offer a service called "DistinctiveRing" (and other names as listed here:) that allow you to know what number was called based on the Ringer (again making it so you would only need 1 phone).

HTH!
__________________
Tina Caldwell B.K.A TinaTheVA
Reply With Quote
    #7 (permalink)  
Old 08-14-2012
RhondaHolscher's Avatar
Active Member
Company name: Rhonda's Virtual Office, LLC
 
Join Date: Feb 2010
Location: Cincinnati, OH, USA
Posts: 867
Blog Entries: 13
Send a message via Yahoo to RhondaHolscher Send a message via Skype™ to RhondaHolscher
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn
Default Re: Reception work - how does a VA do this?
Depending on your specific needs and your clients specific needs the options already mentioned may work. I personally use eVoice for my team and I for my toll free office number and Smartfax number, but we are not a calling service. I have a client who uses RingCentral for her team and I am of course part of her team. I have also worked with Grasshopper, and I have my local business line through Google.

These are not true call center options. If you want a true call center you will want something like this. It is a cloud based inbound and outbouand call center. Now this is for if you want to get really involved in it. This type of solution is pretty pricey I believe. This site does not list their rates, but I have researched this in past for myself and it was quite expensive overall in my opinion.

If you want to Google it use the term "software inbound and outbound call center" and you will get plenty of options to look into.

Hope that helps!
Rhonda
__________________
Rhonda Holscher, Owner/CEO
Rhonda's Virtual Office - YOUR Virtual Assistant
Reply With Quote
    #8 (permalink)  
Old 08-14-2012
New Member
Company name: Auctus Virtual Assistants
 
Join Date: Jul 2012
Location: Chicago, IL
Posts: 32
Contact this virtual assistant on LinkedIn
Default Re: Reception work - how does a VA do this?
Thanks for all of the info, everyone! It sounds like not a whole lot of VA's do reception work, which actually kind of surprises me.
Reply With Quote
    #9 (permalink)  
Old 08-16-2012
RhondaHolscher's Avatar
Active Member
Company name: Rhonda's Virtual Office, LLC
 
Join Date: Feb 2010
Location: Cincinnati, OH, USA
Posts: 867
Blog Entries: 13
Send a message via Yahoo to RhondaHolscher Send a message via Skype™ to RhondaHolscher
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn
Default Re: Reception work - how does a VA do this?
No, I don't think a lot of us do. It is a common misconception that we do this though. It really is a quite involved process to handle someone else's phone from a remote location. Especially you are going to be handling multiple phones. I did answer phones for one client on a regular basis early on. We used grasshopper, but that would not have worked for multiple clients. I did not like doing it though because 1) it meant I was tied to the phone all day and 2) I have children and pets who are noisy and it was frustrating trying to keep them quiet when I was working phone hours. So I stepped away from that kind of work, and decided it wasn't for me.
__________________
Rhonda Holscher, Owner/CEO
Rhonda's Virtual Office - YOUR Virtual Assistant
Reply With Quote
    #10 (permalink)  
Old 08-17-2012
Contributing Member
Company name: Shadowcat VA Services
 
Join Date: Jun 2009
Location: Greater London, UK
Posts: 155
Follow this virtual assistant on Twitter
Default Re: Reception work - how does a VA do this?
I was going to post a question regarding something similar. I wish to offer my clients a telephone answering system so that when they are in meetings etc I would be able to answer their phone to make appointments etc. I need a service that will give me a number that I can use as my business line but will also be used when my clients divert their phone to that number but when I receive the call it shows their number and not the number of the person that is calling them. In that way I can answer the call in their company name and not my own company name. I need to be able to distinguish calls to their number and not my own. Does that make sense? Anyone know of any service able to do this. I tried to call the Vonage helpline but the guy there kept saying it would show my own vonage no. I don't think he had a clue what I was talking about.

Sandra

Last edited by shadowcat; 08-17-2012 at 09:02 AM. Reason: spelling mistake
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
New and Looking for work JennB Member Introductions 4 08-19-2010 09:41 AM
Any VA do IP work? InfinityBLUE Virtual Paralegal Assistants 1 06-23-2010 07:02 AM
Yes!! More Work Karen Mitchell Policies and Procedures 12 09-08-2009 11:06 AM
Submit work and wait to be paid, or get paid then send them the work?? stepfanie Policies and Procedures 4 05-08-2009 06:19 PM
Does this work? Fox Valley Virtual Services General Marketing 11 07-06-2008 11:07 AM


All times are GMT -7. The time now is 08:56 PM.

Virtual Assistant Forums Advertising
Virtual Assistant Directory
Work from Home | Become A Virtual Assistant
Create a Professional New Client Welcome Packet
Virtual Assistant Forums Advertising

© Virtual Assistant Forums 2014 Content and images protected under copyright law.
Google+ - Facebook