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Old 07-05-2012
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Default How to Handle an Unhappy Client - VAF Community Blogs
I screwed up. Its true. I had a big 'oops' moment last week (I still cringe to think about it) and if you are a Virtual Assistant you are bound to... Click to read the rest of this post and comment at the VAF member blogs!


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Old 07-05-2012
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Default Re: How to Handle an Unhappy Client - VAF Member Blogs
So true...we are all only human. Mistakes will happen. The important thing is how you handle your mistakes.

If you handle your mistakes in a professional manner (confess right away) and take full responsibility (no excuses) then hopefully your client will respect you for your honesty and integrity.

Offering compensation or attempting to make the situation right is also a very good step to preserving the client relationship.

Julie
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Old 07-05-2012
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Default Re: How to Handle an Unhappy Client - VAF Member Blogs
I second the motion! As Julie stated, usually if you confess and take full responsibility immediately after making the mistake, that is much more easier to accept that as an honest mistake instead of hiding or anything looked upon as negative in the end.

I love this post as it helps a lot of VAs realize that we ALL make mistakes, but the way that you respond is what strengthens you, the working relationship and your business' credibility.

Awesome share!
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