Client Relations

Discuss creating and maintaining exceptional client relationships, identifying ideal clients, and more.

Forum Sponsor (Advertise with us)
How to respond to an RFP
Reply
 
Thread Tools Display Modes
    #1 (permalink)  
Old 12-29-2011
VBMPro's Avatar
Contributing Member
Company name: VBM Pro
 
Join Date: Nov 2011
Location: Congers, NY
Posts: 183
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn
Default Do you ever meet with a potential client?
I just got a call from someone interested in my services. Since it wasn't a scheduled call, it was more general than it would have been otherwise. Now this person wants to set a consultation meeting at his office... How should I respond to that? On one hand I'd be glad to go if that means a signed contract, but on the other I don't feel comfortable spending my time driving around...
Reply With Quote
    #2 (permalink)  
Old 12-29-2011
ClockwiseVA's Avatar
Junior Member
Company name: Clockwise Virtual Assistance
 
Join Date: Apr 2011
Location: Vancouver, WA
Posts: 489
Blog Entries: 1
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn
Default Re: Do you ever meet with a potential client?
If on the initial call I have gone over my services and rates and they still show interest, I would be happy to meet in person. If they do become a client, having that personal meeting up front could go a long way in helping to establish a good working relationship. Besides, I see all opportunities to discuss my services as a great chance to learn and improve. You can also claim your business mileage as an expense. I would say that it also depends on your need for more clients. If you already have a fairly full practice you may be less inclined to invest the time than if you are still building your client base.
__________________
Linda
Clockwise Virtual Assistance
Reply With Quote
    #3 (permalink)  
Old 12-29-2011
Elite Virtual's Avatar
New Member
Company name: Elite Virtual, LLC
 
Join Date: Jun 2011
Location: Houston, TX
Posts: 31
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn
Default Re: Do you ever meet with a potential client?
I agree, ClockwiseVA. Initially, I was against meeting a client in person (thinking it defeated the purpose of being a VA) but when I had a few locals requesting to pay in person, you bet I traveled to to go and pick it up! But for consultations or anything else, I wish I could, but I already don't have enough hours in the day. If you'd be glad to meet the potential client in person, do so. If you don't feel comfortable spending your time driving around, see if you can agree to meet somewhere closer to you (coffee shop?).
__________________
Yours Virtually...
Reply With Quote
    #4 (permalink)  
Old 12-29-2011
The Perfect Word's Avatar
Community Leader
Company name: The Perfect Word
 
Join Date: Jan 2010
Location: Richmond, Virginia
Posts: 1,026
Blog Entries: 1
Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn Find this virtual assistant on Google+
Default Re: Do you ever meet with a potential client?
Yes, I have met clients in person. I recently meet a PC at a coffee shop (left with signed agreement). And I had an initial meeting with a PC at their office years ago, one who turned into a client for about five years. I don't think I'd travel long distances to meet anyone, though.
__________________
Pam Deyerle - Transcriptionist in Richmond, Virginia (18 years)
The Perfect Word Transcription Service
Reply With Quote
    #5 (permalink)  
Old 12-29-2011
LeeDrozak's Avatar
Community Leader
Company name: Lee Drozak Biz
 
Join Date: Aug 2008
Location: Western Pennsylvania
Posts: 3,310
Blog Entries: 13
Send a message via Skype™ to LeeDrozak
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn Find this virtual assistant on Google+ Find this virtual assistant on YouTube
Default Re: Do you ever meet with a potential client?
Sometimes a PC only needs the comfort of meeting you face-too-face. I have met many local clients for coffee or lunch. For those that are further away I ask to meet them at a central location. I look at it this way, if this is what they need to close the deal then it is worth the trip and it does get me out of my office.

I also met with a PC in person for coffee after a wonderful phone call only to realize after an in-depth conversation that we were not a great fit. So it can work to your advantage too.
__________________
Lee Drozak
WHY GO IT ALONE?... I am here to help you get unstuck.
Reply With Quote
    #6 (permalink)  
Old 01-01-2012
Senior Member
Company name: The Virtual Office Goddess, LLC
 
Join Date: Aug 2007
Location: Boulder, CO
Posts: 2,961
Send a message via Skype™ to Office Goddess
Contact this virtual assistant on LinkedIn
Default Re: Do you ever meet with a potential client?
I prefer to meet locals in person (usually at a coffee shop) as that allows me to gauge the person much better than over the phone. If in-person doesn't work, I try to set up a webcam/SKYPE meeting. You can read a LOT from the body language during the discussion.
Reply With Quote
    #7 (permalink)  
Old 01-01-2012
Canary Admin Services's Avatar
Junior Member
Company name: Canary Admin Services
 
Join Date: Jun 2011
Location: Canary Islands, Spain
Posts: 473
Send a message via Skype™ to Canary Admin Services
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn Find this virtual assistant on Google+
Default Re: Do you ever meet with a potential client?
I've met clients at their offices and at coffee shops and I've even travelled to a neighbouring island which led to a new client on a monthly retainer contract. In the agreement, I included a clause that would cover future travelling expenses so I am able to recoup ferry journeys etc so I definitely think my initial trip was well worth it. It depends on how your business is set up. I originally wanted to work solely online but I found that it wasn't all that practical for me so I have branched out to my local community which involves travel but I get to do work that I like and my clients are happy so again, it is totally worth it.

By meeting clients in person it can give them the necessary push to sign with you because they get to put a face to your business and get a better idea of what type of professional you are. I say, take the plunge, you might be pleasantly surprised.
__________________
Sabrina L. Williams
Your Property and Admin Needs Made Simple
Reply With Quote
    #8 (permalink)  
Old 01-02-2012
VBMPro's Avatar
Contributing Member
Company name: VBM Pro
 
Join Date: Nov 2011
Location: Congers, NY
Posts: 183
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn
Default Re: Do you ever meet with a potential client?
Thank you everybody for sharing your experience. My initial thought was also that working virtually means just that. But I agree with the fact that meeting a PC can be beneficial for both, the VA and PC.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Potential Client needs job done right away JoCarole Client Relations 6 03-18-2009 11:30 AM
My first potential client dawndmd Client Relations 22 09-20-2008 05:17 PM
Potential Client Agnes Client Relations 13 11-30-2007 08:27 PM


All times are GMT -7. The time now is 08:29 PM.

How to respond to an RFP
Virtual Assistant Forums Advertising
Virtual Assistant Directory
Work from Home | Become A Virtual Assistant
Create a Professional New Client Welcome Packet
Virtual Assistant Forums Advertising

© Virtual Assistant Forums 2014 Content and images protected under copyright law.
Google+ - Facebook