Re: Customer Service Article
Shari, excellent article! This is one of the topics that is extremely important to me. I worked in customer service in some capacity throughout my time in the corporate world and have seen horrible customer service firsthand. Because of this, I emphasize good customer service in my business. I want to make sure my clients know they're getting the "personal touch" rather than the canned answers I always get when I call customer service. As you guys said, word gets around when someone has a bad experience, and it gets around a lot faster than if they had a good experience. Thanks for sharing!