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Old 11-12-2008
NHammett
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Default Contacting a client that you haven't dealt with in a while
Hi All,

I am hoping you can help me.

I have a client who I haven't dealt with in a while (around 5 months) and I wanted to send him an email to touch base with him and see if there is anything I can do. But I feel like it is a bit rude just sending him an email when I haven't dealt with him in a long time.

I know that from the word go I never should have let it get that long between contact! But I really wanted to get in contact again.

What are your thoughts?

Thanks
Nicole
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Old 11-12-2008
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Default Re: Contacting a client that you haven't dealt with in a while
Hi Nicole,

I absolutely think if you want to reach out to a client and touch base, go for it. There is no time like the present. A simple email saying hello, asking how he doing and how his business is going is absolutely ok.

Sure, sending an email to clients that you don't necessarily work with on a regular basis is certainly a good idea, but like many business owners -- we sometimes get wrapped up in our business too! Don't fret over it.

You know, oftentimes an unexpected email is a nice surprise. You never know, he may be in need of help, but so busy he doesn't have the time to even ask. An email from you may prompt him to reach out to you and ask for assistance. I don't think there is any problem in reaching out to a past client to just say hello and check in.
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Old 11-12-2008
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Default Re: Contacting a client that you haven't dealt with in a while
I agree with Darlene.

In fact, the ways these months are flying by, he might not even realize that its been THAT long.
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Old 11-12-2008
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Default Re: Contacting a client that you haven't dealt with in a while
You've already gotten great advice, and I agree wholeheartedly. Absolutely, reach out and say hello. You don't have to beg for work; just say that you wanted to see how they're doing. If they had a particular project that they were working on when you last spoke, maybe check up on it and see how it's going/what the outcome was.

Good luck!
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Old 11-12-2008
NHammett
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Default Re: Contacting a client that you haven't dealt with in a while
Hi All

Thanks for replies and I am glad I asked the question. Just wanted other opinions before I sent an email.

I think I will just send him a casual email asking how business is going and to let me know if there is anything I can do to help out.

Cheers
Nicole :-)
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Old 11-12-2008
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Default Re: Contacting a client that you haven't dealt with in a while
You might even pick up the phone and do it that way. You'd be surprised how many times I've emailed someone who later I picked up the phone to make a call and found out that they really aren't an email person but they were glad I called. You could also follow up either a call or email with a friendly postcard just reminding your client that you're available.
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Old 11-18-2008
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Default Re: Contacting a client that you haven't dealt with in a while
It's fine to contact. I did that to one of my clients too and I got a positive response. Go ahead and keep in touch.
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Old 11-18-2008
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Default Re: Contacting a client that you haven't dealt with in a while
Sometimes I will say why I thought of them...so it takes off the edge that I'm only looking for their business. So I'll say that I read an article about their business and thought they might be interested in the topic. Or, depending on the level of 'personalism' you could say that you remembered their birthday or a trip they took (I only do this if I really know the client well...I have one client like that who sends me an electronic birthday card) but my other clients, I'm strictly business. Or if you have something for them that could be helpful...a tip sheet, a link to something free...this way it doesn't look so much as if you are desperate for business (even if you aren't). Being a VA, as you know is about building relationships.

Not sure if that helps. But whatever method you choose, getting back in touch is a great idea. I hope it goes well for you.

Jan
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Old 12-03-2008
dsjadoun
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Default Re: Contacting a client that you haven't dealt with in a while
Hi All,

I have some different situation, one of my client lost his (very close) family member in an accident and informed me about that he is taking some time off.

I send him a condolence email and since then we are not in touch...its been 5 months ...

Please suggest how to restart the communication with him that is decent enough...

Thanks,

DSJ
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