Re: Client referrals but not from a client
Hi Shari - congrats on the referral!
I have had friends of clients (with whom I've never worked) refer what turned out to be long standing new clients. I always send them a gift as a thank you - but I don't have a client referral program so there's no real protocol there...
Since you do have a referral program though (and I'm assuming it's invoice based?) you could let him know about it but tell him that you necessarily handle non-client referrals differently (as there's no invoice...). Then, send a thank you gift (which could be an hour or two of services even, if you're inclined to give that sort of thing away) or something else entirely.
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