Re: Client referrals but not from a client
Hi Shari - congrats on the referral!
I have had friends of clients (with whom I've never worked) refer what turned out to be long standing new clients. I always send them a gift as a thank you - but I don't have a client referral program so there's no real protocol there...
Since you do have a referral program though (and I'm assuming it's invoice based?) you could let him know about it but tell him that you necessarily handle non-client referrals differently (as there's no invoice...). Then, send a thank you gift (which could be an hour or two of services even, if you're inclined to give that sort of thing away) or something else entirely.
Is your website as beautiful and professional as you are?
Register now for our new ON DEMAND Awesome WordPress Website course by Lee Drozak!