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Old 07-30-2010
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Default Outsourcing - tell your clients?
Hi everyone, - don't know how I missed the subcontracting category but I found a similar question so no need to reply. Thanks!!


I have reached a point where I may need to outsource overflow. My question is do your existing clients know that certain tasks may be outsourced? I only have a few tasks that don't require a login or something specific to the client to complete. Everything else involves a system or login or access that I've been given from that client. Although it's a task I could outsource, I think I need to ask permission from my client? I do have a confidentiality clause in my subcontractor agreement but I'm torn about whether that is enough.

Any thoughts would be appreciated!
Thanks
Katie
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Last edited by katiebva; 07-30-2010 at 07:45 AM. Reason: Found my answer
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Old 07-30-2010
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Default Re: Outsourcing - tell your clients?
I have a clause in my contract which explains that some projects may need to go to another virtual assistant. If indeed, I find that to be the case, the clause states that I will gladly find another individual to fulfill the opportunity but only with the express permission of the client.

I personally would not find outside assistance without the permission of the client.

Janine
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Old 07-30-2010
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Default Re: Outsourcing - tell your clients?
As a subcontractor myself knowing my contractor communicates to their clients makes me feel better doing the task. The clients will respect you if you're upfront with them and ask to add the clause when you find the need.

Last edited by hbplifestyle; 07-30-2010 at 11:50 AM. Reason: wording
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Old 07-30-2010
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Default Re: Outsourcing - tell your clients?
Thank you everyone for your insight! I have already begun inputting the language into my contracts and drafting an email to existing clients. Great advice!
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Old 09-11-2010
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Default Re: Outsourcing - tell your clients?
Hello,
It also depends on how you outsource your work. Local outsourcing or worldwide outsourcing? I do not outsource any of my work. I do all of it myself or with my partner. I have done research about what clients think about outsourcing. Many do not like the idea of someone outsourcing their work to someone else. With identities being a huge consideration it is our job to protect that. That is why we have privacy policy. I will never put my clients business in any situation where there well being will be sacrificed. Our business takes pride in not outsourcing work.
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Old 09-16-2010
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Default Re: Outsourcing - tell your clients?
I think that unless it is an employee of your company any other person working on the clients work the client should be informed and permission gained in writing. This protects both you and your client.

I know in Canada outsourcing out side of Canada the confidentiality cannot be guaranteed and you will not be protected under the Canadian Federal or Provincial Privacy Laws.
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Old 09-20-2010
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Default Re: Outsourcing - tell your clients?
I think the Client should be informed before we can start things. This is not only about protection but as partner we should also be transparent with them.
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Old 09-20-2010
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Default Re: Outsourcing - tell your clients?
I do as much work myself (family business) as possible. At the same time I want to ensure that my clients' needs are met. I want them to get the best possible service and right on my website I refer to myself as a resource for referrals - i.e. often do wellness support consultation but if need physician will refer.
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Old 10-11-2010
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Default Re: Outsourcing - tell your clients?
That is an excellent question because I wouldn't have thought that it would really matter, but I certainly can understand that there may be confidential information that they wouldn't want many people having access too (without them knowing it).
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Old 07-01-2011
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Default Re: Outsourcing - tell your clients?
Originally Posted by Your Virtual Wizard View Post
I have a clause in my contract which explains that some projects may need to go to another virtual assistant. If indeed, I find that to be the case, the clause states that I will gladly find another individual to fulfill the opportunity but only with the express permission of the client.

I personally would not find outside assistance without the permission of the client.

Janine
Janine,

I really liked the idea of telling the client about outsourcing certain tasks. It does help in the long run.
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Old 09-29-2011
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Default Re: Outsourcing - tell your clients?
I completely agree that you should let your client know as well. When you give the work to someone outside your company you run the risk of not keeping the clients confidentiality and they should be aware of that.
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Old 11-27-2011
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Default Re: Outsourcing - tell your clients?
Confidentiality among professionals should not be an issue -- unfortunately though in real life many times it is. I have a confidentiality agreement within my contract but also have stand-apart/separate Confidentiality Agreements.
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Old 11-27-2011
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Default Re: Outsourcing - tell your clients?
My clients are informed during the consultation process that I will not always be the one completing the work, but beyond that they shouldn't be bothered with the inner workings of your business. If I'm going to have another VA that I trust do some data entry or post a few blog posts, why would I bother the client? If I am hired as a professional and privy to their entire business, then I don't need permission to pass work on yo other VA's. It's my contract and client on the line so regardless of who does it, all work flows through me.
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Old 11-27-2011
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Default Re: Outsourcing - tell your clients?
I agree - while I have not had to outsource outside Deb's Professional Services (I have had my daughter and husband do some data entry...) my site puts it plain -- I am responsible, the buck stops here. Many of my clients are Attorneys/Doctors. As stated above I include Confidentiality Agreement within my contract -- their confidentiality is of utmost concern and extra steps to protect that are taken.
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Old 11-28-2011
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Default Re: Outsourcing - tell your clients?
If you are still outsourcing, I would like to be considered for helping with you with your overflow.
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Old 12-03-2011
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Default Re: Outsourcing - tell your clients?
Originally Posted by CCI Virtual Solutions Center View Post
If you are still outsourcing, I would like to be considered for helping with you with your overflow.
I see you are fairly new to VAF - welcome! You may be interested in the SUBCONTRACT area of the site. Also - after so many posts, you are eligible for the RFP portion.

Good luck! - Deb
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