Re: Top 10 FAQ from Clients / Potential Clients
As promised I am sharing with the list of FAQ's that I created. You are free to use them just customize them to fit your needs.
Thanks for you help here is the list:
Top 10 FAQ’s
If your question is not answered here please let us know and we will get you an answer. We can also add any questions that come up to our FAQ page if you have a suggestion you feel we should add.
Q: What is a VA?
A: A VA is virtual professional/independent contractor and not an employee that offers services specific to each individual VA’s specific skill set to virtually any type of business/industry.
At Rhonda’s Virtual Office I am a business owner (independent contractor) that offers a variety of virtual assistant services which you can view a complete list of those services on our services page.
Q: Why Rhonda’s Virtual Office?
A: We provide quality solutions to assist you in freeing up your time and allowing you to do the more pressing tasks. We take pride in our business and our team members on being Professional with the highest ethics. Our team has 25 plus years experience and are all highly qualified and certified to work in the Virtual Administrative industry.
Q: How do I know if the VA is working if I cannot see them?
A: Remember that your VA is a business owner and as such will treat your projects as if they are their very own projects. A VA has a huge stake in how they perform their work. If a VA does not perform work or satisfactory work then the VA’s own business reputation is damaged and therefore is highly motivated to complete all projects in a timely and professional manner.
At Rhonda’s Virtual Office we take pride in the services that we provide and guarantee all work will be handled in a timely and professional manner.
Q: How do I know how much time a VA is spending on my work?
A: Your VA can supply you with a Time Sheet upon your request to show you the amount of time spent on each project.
At Rhonda’s Virtual Office we use Time Tracker to track our time and it provides us with reports that can be sent to each client telling the time spent on the project, the project category, and the project description. Reports are prepared and sent to you on a weekly or monthly basis and must be requested by the client.
Q: What if I need services that are not provided by your team?
A: We do our best to fulfill your task requests, and if we have no one on our team that can provide that service we will offer you options. We can search for and contract with a new team member that can meet your needs or we can assist you in finding a Virtual Assistant or Virtual Professional that can assist you with your needs. Allowing us to search for and contract with a VA or other VP helps you to keep your free time free and we will oversee all projects that we contract to the new VA or VP.
Q: How can we exchange files?
A: There are many ways to exchange files such as email, project management software that can be utilized online, programs such Dropbox or Box.net, mail, and fax.
At Rhonda’s Virtual Office we use Microsoft Outlook, Dropbox, and SendThisFile to share projects and documents.
· Microsoft Outlook can be used by clients to assign tasks and then we would either accept or decline the task right in Microsoft Outlook.
· Dropbox is a program that is downloaded to your computer and folders, files, or documents can be shared by inviting someone to share it with you. The folders, files, or documents are actually stored online, but can be opened on any computer, anywhere, anytime.
· SendThisFile is for sending larger files that might not be easily emailed. This is utilized online at SendThisFile.com or you can go to our website under the client’s only area to send us a file through it.
Q: Is my information secure?
A: VA’s take precautions to ensure that your information is secure by utilizing software programs that are installed on their computer to ensure your projects are secure.
At Rhonda’s Virtual Office we use Norton Anti Virus, Norton and Windows firewalls to prevent virus and hacker attempts.
Q: Is my information confidential?
A: All information is confidential and your VA should provide you with or at least be willing to sign a Non-disclosure agreement/confidentiality agreement ensuring the confidentiality of your documents.
At Rhonda’s Virtual Office we have a standard Non-disclosure agreement that is signed by all parties involved. This would include you the client, all sub-contractors, and myself as the owner of Rhonda’s Virtual Office.
Q: What does a VA charge?
A: VA’s have different rates for different types of projects, and often offer some sort of pricing packages.
At Rhonda’s Virtual Office we have a standard hourly rate of $20.00, but also offer per project rates and different pricing packages. To learn more about our other rate options please visit our services page.
Q: What is your turnaround time?
A: Each VA will have a different turnaround time depending on how many clients and projects they have going at the current time, but will able to let you know the turnaround time before the start of a project.
At Rhonda’s Virtual Office we have a standard turnaround time of 1 – 3 business days for basic tasks. If the task requires more time you will be notified prior to the start of the task.
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