Hi

There's at least one thread on the boards that discusses this topic -
here's the link. I'm not sure if there are more, but you can use the 'search' function in the main menu at the top of the site to take a peek...
I will say that I don't have an operations manual in place - I'd be curious to know how many VAs do or don't and why or why not... I might just have to start a poll to find out