*79% of all leads generated at a Trade Show or Networking Event aren't followed up on

*Only 3% mof all our mail is personal How do you feel when you walk out to the mailbox and see a personal card addressed to you? Your clients/prospects are no different.

*Average company loses 50% of it's customers every 5 years...Cost of replacing them can be 6-7 times more expensive.

*5% increase in customer loyalty will yield 20-80% to our bottom line profit...Much wiser to spend money on customer retention then acquisition

* For every month that we don't contact or communicate with our client, we lose 10% of our influence.
*Just saying Thank You to our clients, particularly our new clients even with only a phone call to do nothing more than say Thank You (do not make this about more business) will increase your business by about 17%

*95% of our customers will purchase from a competitor even if you provide a great service on an impulse.