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How Important Is Communication With Your VA Client?

Posted 10-06-2009 at 08:56 PM by Moonlight Madness VA
Many clients have problems communicating what they want done on the job they request of you. It is so important to get exact specifics on the job they want.

A good example is a young client that I have owns a quarterly magazine and email newsletter that I maintain online. She has difficulty in communicating her needs through email because she is not knowledgeable in business writing nor is she computer literate. I make sure that I communicate her requests back to her in an easy to understand language so that we are both on the same page. The result is a happy client, unstressed Virtual Assistant, and compliments from the community for a magazine and newsletter they understand and enjoy reading.

In the past, clients have had problems communicating when they want a job done and may want a job done the day I may be going on a vacation or other venue, but in order to avoid clashes with their time schedule and mine, I send out weekly emails informing them when I will be unavailable to work on jobs. I stress it is important to send me their job requests as soon as possible, in order to assure their job is completed in a timely manner.

Communication can make or break a relationship with a client. If you want a successful VA business, put Communication at the top of your list of "To Dos."
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