I had an efax # for over a year and then last month received more than 20 faxes for the month (highly unusual) and found out about the 20 faxes or less per month or upgrade feature. I was able to set up a new line after speaking with their support team. I was told I would have to wait 30 days to set up a new account.

I use trustfax.com for my outgoing faxes. They offer a basic local plan for $4.95 a month which includes 100 incoming / 50 outgoing pages per month. I have a toll free line for $4.95 a month which includes 50 pages a month in/out. This really hasn't been an issue as I don't use the fax that much. Last month was an just an odd month. Anyway, efax is great for the free option. I use the toll free line in my signature and the efax for a client that has been sending me quite a few faxes lately.

Just my 2 cents.

Michelle