I have a Dell and so far so good. I did purchase the extended warraty though. My laptop was overheating and I called to let them know, they sent me a replacement computer. However, they did indicate it could take quite some time. I hounded them so they would send me my computer sooner. The tech seemed to have known about this overheating problem so it would seem they should have contacted me to replace it but they waited for me to contact them. I liked having the accident protection if I were to drop it, but I'm thinking I will get a Mac next time.