Re: What are your most important business policies?
We're setting up a Skype incoming number for our business line - it's like $6.00 a month flat and comes with voice mail (among other fabulous options.)
That way our home phone remains private and there's an easy way to turn 'off' the business line but still give clients a way to dial in if need be since it's VOIP.
We have yet to *give* the number to anyone though - email is always the preferred method of contact - it keeps requests in writing, records the progress of conversations, discussion, and agreements and it's easier for me to decipher multiple and/or complicated directives and requests when written.
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