(1) I don't pick up incoming calls unless they are scheduled. I do this because the phone can be a HUGE time waster. I prefer scheduled, to the point calls. I recently implemented a toll-free, automated system that e-mails my voice mails to me so that I can listen to them in a batch and when I want to
(2) Trust. This comes into play with both my sub-contractors and my clients. I need to trust them and although this doesn't sound like a true policy, it really means a lot in business to want trust and to be trustworthy.
I can't think of anymore right now...
It's getting late in the day!