Hi everyone!

As I am working on my website I am also tweaking a retainer agreement that I purchased. Just to make sure that I understand, when you bill in 15 minute increments with a one hour minimum, if the task takes about one hour and fifteen minutes, are you charging the one hour and fifteen minutes only? Also, if another task takes 25 minutes to complete, are you billing them for the full hour?

For retainer agreements, is it normal to have a client sign a one year agreement, retaining a certain amount of hours per month? I was going to have my retainers set at 10 minimum, 20, 30, 40 hrs per month and charge at the beginning of the month for that month's service.

Am I on the right page?

I plan to use retainer agreements only; however, there may be times when I will accept project by project work as well.

Any and all advice will be greatly appreciated.

Sincerely,
sy(Sheila)