Re: Client Email Requests
Janice, I take all requests via email (only) and just take the 'slower' or more disorganized clients at their own pace, doing whatever I can to help keep them on the ball and provide the information I need. I've learned to read and re-read, ask very pointed questions, and in some cases spell it out with a list of highlighted questions. Not every client needs this kind of direction, but for those that do, it solves the problem. Some back and forth is inevitable, even with your most on-the-ball clients.
Part of developing your skills as a VA revolve around this very thing: people management. You'll work with all types and it ultimately becomes *your* skill set that keeps things moving along and in clarity. A client management system isn't going to make your slow or vague clients any less so.
Just take it as part of the deal and of course, bill for your time.
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