Re: Atty Gen wins fraud suit VS Dell: "False Advertising, Deceptive Business Practice
The Dell I recently purchased was paid for by my mom until our "stimulus" check came in. She put it on her credit card. Within 36 hours of ordering my computer another charge for the same build minus the software was run through by Dell and declined by my mom's credit card company. They immediately called her to let her know about the suspicious activity on her card.
My mom called Dell to see why they tried to charge twice. They wouldn't talk to her without an order number. She called me to get the order number. I gave her all the details she would need and she called them back.
Of course the first person she talked to on the second call told her they couldn't help her and she asked for the supervisor. After waiting a long time she finally got one. She gave the guy all the info I'd given her and they had a lengthy discussion in which he refered to me by name, which my mother never provided. Then he tried to get her to give him the her credit card number again (to confirm) which she refused to do. He proceeded to tell her that the order number and info she had given him was not valid - which is strange considering he verified a description of the computer with her and called me BY NAME. Then he proceeded to tell her I lied to her and actually did try to purchase a second computer. HELLO?
Needless to say my mom hung up, called her credit card company and had a new account number issued...which of course means she had to change all her automatic payment info on god knows how many accounts she had set up to run on her credit card monthly. All this becaus she was nice enough to finance my computer for 30 days!
Where ever that other post is from today...you're right...Thieves stink! At this point I think we might as well add Dell to the statement too!
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