I positively hate working with Dell. I have never owned a Dell and only had to work with them regarding issues at work. The only thing I was trying to do was order ink toner for our Dell color laser printer and still went through many of the same types of customer issues mentioned above (online for hours, very large language barrier, refusal to let me speak with a manager, and I can't even remember what else as it's been a year since I've called them). I am usually pretty level headed on the phone and tend to let people walk all over me (I've gotten much better at this...lol) but, I too, got to the point where I was screaming at the person at the other end of the line (I hesitate to even call them "customer service" reps). My boss walked in, took one look at me, chuckled and walked the other way...lol I finally told him that I absolutely refuse to deal with Dell anymore and I haven't talked to them since and he hasn't asked. I even sent a nasty little email to someone or another (can't remember who) and they never responded. That is something that I never do. I dealt with them for months before I finally had enough. If I went through all of this just to try to order some toner, I can't imagine what tech support must be like. I kind of like Dell as computers go but will never own one strictly because of their "customer service".

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Stephanie
New VA in the research phase