Unfortunately, I would have to agree with the AG's findings. I have purchased Dell computers for years (for companies I worked for) and have had minimal problems with them. I purchased my own computer through Dell for my business and had a problem with the mother board. I called their customer service and was on hold for hours, I finally reached a technician, it took several tries to reach on who spoke clear enough english I could understand them. They told me to take the cover off and start removing stuff, I told them I didn't want to do that because I didn't know what I was doing and I didn't want to damage it any further, still they insisted, so I did as they said. After trying various techniques that didn't work I finally told them that I had had enough and wasn't going to do anything else and that they needed to send someone out. They finally agreed and sent someone out to replace the motherboard within a couple of days.

I have had other problems with the computer and have had to call their customer service and each time the call takes hours (I usually wind up drinking just to get through it). They do some generic diagnostic test and tell me there is nothing wrong with the computer. The only reason I continue to call is because the computer is under warranty. However, each time they try to tell me that the problem I'm having is NOT covered under the warranty (I didn't buy the extended warranty, I just have the initial one) and try to charge me some outrageous fee for the call, until I get irrate and starting using a few choice words and then they agree that it is covered only to put me on hold for an hour and a half to reach the "proper" technician.

This is the first Dell I have had problems with, I also have a laptop that I've had for several years that I have never had a problem with. I would probably buy a Dell again, but would never pay for the extended warranty I would just use my computer guy.

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Rebecka Melson ~ Virtual Business Services