I know from reading the
multitudes of
negative online reviews that Dell is no longer favored and is in fact very much hated in the computer hardware scene (and seemingly rightly so) - although my last laptop was a Dell and it survived numerous continents over the course of four years, I'm pretty sure I purchased my computer while the company was still on the up and up.
The Attorney General of New York has filed and WON a FRAUD suit against the computer hardware company.
From the
AG's press release yesterday:
"According to the decision, Dell deprived consumers of the technical support to which they were entitled under their warranty or service contract by:
• Repeatedly failing to provide timely onsite repair to consumers who purchased service contracts promising “onsite” and expedited service;
• Pressuring consumers, including those who purchased service contracts promising “onsite” repair, to remove the external cover of their computer and remove, reinstall, and manipulate hardware components;
• Discouraging consumers from seeking technical support; those who called Dell’s toll free number were subjected to long wait times, repeated transfers, and frequent disconnections; and
• Failing to provide rebates that were promised to consumers."
Just thought it was an interesting turn of events. Also wondering if anyone has had similar problems to those described in the
complaints online against Dell?