So I got an email this morning from the owner of the web host company that I use and basically they decided to unilaterally change everyone's passwords and you had to log in to get the new password in order to get into your cpanel. From there you can change to something else that they deemed strong enough.
One of the reasons they claim they had to do this change was so that employees wouldn't have access to seeing your password as they've had some possible security breaches
So I got the new password, logged into my cpanel and changed it to something else, but then found that I could not get into the Site Builder to update my website. Both the cpanel and the Site Builder logins and passwords were the same and were set up by the host. I sent in a Help Ticket asking them to fix it and they sent back a response asking for my login and my password!
WHAT?? I thought the whole point was so that employees wouldn't have your password.
At first I protested and said no way, but the help person said they couldn't reset my site builder profile without that information. As of right now, I'm still waiting for them to reset it so that I can get into updating my web site.
This seems like a really poor set up and poor implementation. Tons of people are complaining about it on their forum.
Aargh. What a thing to deal with on a holiday weekend!