Hi Jaime,
Yes, we are talking about the same person

!
I have followed up with her, but have not heard anything....
To my understanding you do not have to be licensed to complete follow-up calls. My sister works for another Realtor within the same brokerage and she is not licensed and completes follow-up calls.
As everyone mentioned above, as long as you are not talking about money, trying to sell the house etc....a virtual assistant should be within their limits.
We will see what happens!