I'm curious in finding out if anyone uses client feedback surveys and how you implement them. Even though I'll be in business for myself I would still like to have yearly "appraisals" so that I can track how I'm doing and what I need to do better or differently. I was thinking that, for retainer clients, I would ask them to fill out a feedback survey on the 3rd, 6th, and 12th month of the first year and then yearly thereafter. For clients that only need me temporarily or for a project every now and then, I would ask them to complete one at the end of the project (sort of like an exit interview). I could also put a space in there for any comments they'd like to make and ask them at that time if I could use their comment on my website and any printed material as a testimonial.

My thought is that there are some things that clients may not mention unless asked so this will give them the opportunity to think about it and do so. Also, I'm wondering how likely it is that a client will actually to take a few minutes to fill it out honestly and openly? Is there anything you do to increase this likelihood?

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Stephanie
New VA in the research phase :daisy: