My agent client has me doing some webstuff, feedback solicitation and sending out letters to listing clients. My biggest job with them is contacting and qualifying new leads. If they email in or come in from the website or 800# and I email or call them 4 times with no repsonse then they are a cold lead and not worth the time to continue contacting. This has kept the Buyer's agent free to show houses and deal with hot leads as they come in.