Re: What are your most important virtual assistant business policies?
I just read through this whole thread for the first time. It has some really great ideas.
I'm a little conflicted about the telephone policy. While I totally understand the idea behind not answering the phone for existing clients without an appointment, I do not understand that concept with potential clients. I have heard (and I truly believe) that if a PC calls you and doesn't get an answer, they are just going to call the next name on the list. Case in point, I got another new client this week from the QuickBooks ProAdvisor website. Had I not answered my phone, the client had many other numbers right there to call.
Since I can't readily distinguish whether it is a client or a PC calling (yes, there is caller ID but a client can call from a different number), how can I not answer the phone?
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