Julia,

Thanks for the explanations.

I have a slightly different thought on your satisfaction guaranteed. I plan to offer retainer clients a 3-month trial period (could be longer, could be shorter) in which we will learn about each other and also determine how many hours, if there are any questions about usage, the client might use under a longer time frame. My goal is to give clients value, but also to give me a degree of security.

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A L Camien
Manager Member