This is a super thread!

I plan to have a contract, set appointments once a week or so with clients to ensure we're on the same page, and to require a deposit especially with new clients who want either retainer or project agreements.

I especially like the maintaining history of emails, accepting changes to work orders via email, and recording conversations to ensure understanding of clients' needs.

I don't understand what satisfaction guarantee means.

I also don't get not answering the phone during business hours. How does one maintain client building or maintaining business relationships if the phone isn't a good means of ensuring a smooth flow of information?

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A L Camien
Manager Member