Re: What are your most important business policies?
Hi, although I have yet to actually begin my VA business (still working on getting it off the ground), my most important 3 policies would definitely be
1. Contract - I believe this to be an absolute must. Having operated businesses previously and still running another business I know just how important clearly defined terms are to be set out.
2. Customer Service. Ensure all emails are answered immediately within working hours, or first thing as soon as office hours open - an acknowledgement even to begin with is fine. Don't you just hate it when you email a company and get a reply 2 weeks or even later down the road - when you have forgotten what your enquiry was all about.
3. Sticking to payment terms!
Julie
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