Originally Posted by vballiances
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I would also suggest that you get a 3-year warranty on any model. Besides after 3 years, you'll probably want a new computer anyway. 
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True.
I have had Dell computers (not a lap top) and I've always had good luck with them. I've had 3 Dells and only once did a hard drive go bad and they replaced it quickly. I DO NOT like their customer service. On the phone, I always get someone in another country that sometimes (not always) but sometimes is not easy to understand and seems like they are reading from a script. So yes, I got the hard drive quickly but it was a pain to get to that point.
Sorry to hear everyone had so much trouble with Best Buy. You guys have me thinking twice about going back there. Yikes!