Originally Posted by KMartin
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The Geek Squad at our Best Buy is horrible!! Every computer I bought and loaded myself worked great but the one I had them load for me was constantly having problems. Then they charged me to fix a computer that wasn't worth fixing! I guess it depends on the employees at each particular store.
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I have to agree with this assessment of Best Buy and The Geek Squad. Maybe because it's I'm not some dumb female, but I took offense at the techie (and I use that term loosely) asking me what I had done to my laptop after I complained it had caught fire while still under warranty.
Really.
Their customer service sucked, they refused to fix my computer when they were swamped with back to school sales (like that's my problem) and then their backup of my computer failed completely after being charged for it. Imagine my horror at going to the folder with all my data safely backed up and finding nothing, absolutely empty. Thank heavens this female had the brains to back up her computer regularly even if I hadn't set fire to it.
Never again will I buy a computer-related product from Best Buy. Ever.