Re: To bill or not to bill!!
Everything in moderation is my opinion. If the client knows that I would need to learn a program, I advise that I won't charge them the full time it takes if it is a skill that I can then use with other clients. If however, as has been suggested in other posts, it is client-specific, then costs would need to be agreed upfront.
I have a client who phones and spends an hour telling me things they could have emailed so I have started adding 'telephone discussions and liaison' in my invoices and have noticed that she is reducing the calls (even though I'm not actually charging her any dollar value hehehe!). But I have decided any calls from a client longer than 10 minutes are going to be charged for. My time is valuable and they (a) need to respect that and (b) probably expect to be charged as they are receiving a service.
Everyone is different, and it can change on a client to client basis, but I'm getting stronger!
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