Well written review Tammi. This book was my first VA book purchase and I loved this book. I even took the author's little hint in the book about people using their copywrighted description of a Virtual Assistant and contacted Ms. Durst directly for permission to use their description of a virtual assistant and I have also provided a reference to the book.

This book is definitely a MUST READ for any virtual assistant. I wish they would work out a means of offering their training to the general public, that I have found it is only offered through military channels.