Overcoming the "Bad Experience"
I have talked to three prospective clients in the last two months who desperately need a VA but are skittish due to bad experiences they have had with a previous VA relationship.
Although having been in sales previously I have been able to talk them through my services and what I can do for them however they are looking for some sort of guarantee.
Today I had the latest one of these conversations and told the prospective client we can do a "test fit" with a limited number of hours in which I will guarantee my services meet their expectations.
I have made my practice all pay up front - so that I am not taken for hours without pay (because that has already happened.)
Of course, I do not anticipate having to make the refund but - how many hours do you think are appropriate for this type of arrangement?
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