I have one client that I do phone work for. He has an answering service with a live person who answers all incoming calls and then transfers to me. If I am not available to take the call, the answering service takes a message and sends me an email. I use e-mail to communicate with my other clients unless I need clarification on a project. Sometimes it is better to talk directly to the client.

I agree with Pam that passing up work with a new business just because they do not answer the phone is a bit harsh. In this day and age, if you use v-mail appropriately, you can get a lot of work done by just leaving a detailed message of what your needs are.

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Margie Gibson
http://mgvirtualofficesolutions.org