Re: Business Hours
I don't talk about hours at all and especially not in my contract. But then again - I don't work with clients in real time. I block time to return calls and emails so that when I am working I am not distracted.
If a client needs a phone call I let them know during my initial consultation that I block time and why (it's to their benefit that I am not distracted or interrupted while I am working on their stuff). I let them know that I return all calls and emails within one business day, however I do recommend that if they need a phone call, the best thing to do is to schedule a telephone appointment with me via email. I also meet with them within 24 business hours.
Tip: follow up each phone conversation with an email summarizing any instructions, future appointments or action items. This way you reduce the risk of misunderstandings and have a paper trail.
And yes, I bill for all of this time.
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