? Re: Unused hours on a retainer plan
I'm working on my biz policies & have been reading many of yours. I notice many of you who offer pre-paid or retainer plans, state that "unused hours can't be carried over." Has this ever created a problem with a client? Do you give your clients notice that they have unused hours? Do you re-negotiate the number of retainer hours for the next month?
Lezly
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